Graduates Email FAQ

Who can get a JCU Graduates Email Address?

All graduates of JCU (starting with students who completed their studies in 2001, but later expanding to all JCU graduates) will be given an email forwarding address which they can continue to use forever.

How do I activate my JCU Graduates Email Address?

If you are a JCU graduate you can activate your JCU Graduates Email Address by visiting GraduatesOnline, logging in using your old JCU username and password and nominating a forwarding email address using the form provided.

I have completed my studies during or after 2001 so why can't I login to GraduatesOnline?

Final confirmation of your graduation comes when your Application for Finalisation of Award has been formally approved by your Faculty Associate Dean or Faculty Registrar. Once approved you will receive a letter by post confirming that you are eligible to graduate, and your name will be entered into the JCU Graduates database. Once you have submitted your application it may take one to five weeks until your application is processed and your graduation is confirmed. Until this happens you won't have access to GraduatesOnline. So ensure that you have:

  • Completed and submitted an Application for Finalisation of Award form (available here),

  • Received a letter in the mail confirming your graduation.

If you have received this letter of confirmation and still can't login then please inform InfoHelp. Include your full name, student number and/or JCU username.

What will my JCU Graduates Email Address be?

Your address will be of the format Firstname.Lastname@graduates.jcu.edu.au, ie, the same as your JCU email address except the domain name is "graduates.jcu.edu.au" instead of "jcu.edu.au".

How can I read mail sent to my JCU Graduates email address?

Your JCU Graduates Email Address is a forwarding address only. This means that any email sent to that address will be forwarded to the email address you specify. You must have another email account capable of receiving email in order to read mail sent to your JCU Graduates Email Address.

How come I can't get to my JCU email any more?

If you are no longer a JCU student your JCU account will have been disabled at the end of January as part of the normal account management system.

What will happen to mail sent to my JCU address (Firstname.Lastname@jcu.edu.au)?

If you finish your studies your JCU account will be disabled at the end of January. However your JCU email account will continue to either:

  • Forward your email to your forwarding address (if your old JCU email account has a forwarding address) or,

  • Collect mail in your old JCU inbox (if your old JCU email account is set for local delivery),

Until the end of July, at the end of July (six months after you account is first disabled) your JCU account and any remaining email in your inbox will be removed completely and your forwarding will also stop working.

How can I set a forwarding address for my JCU account if it is still set for local delivery?

By activating your JCU Graduates Email Address you will also update the forwarding address on your JCU email address. Note that your JCU email address will only be active until the end of July (or for 6 months after your disabled date).